Terms of Service

Effective September 24, 2026. Last updated October 29, 2026.

1. Agreement

These Terms of Service ("Terms") are an agreement between you and Chase McLean, doing business as Restoq ("Restoq," "we," "us"). They apply to getrestoq.com and the Restoq web application, storefronts, pay pages and browser extension (together, the "Service"). By creating an account or using the Service, you agree to these Terms. If you use the Service for a business, you agree on behalf of that business and confirm you have authority to do so.

2. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Service. The Service is for businesses and individuals buying and selling goods in the United States, and is not intended for personal, family or household use. You may not use the Service if you are located in a country subject to U.S. embargo, or are on a U.S. government list of prohibited or restricted parties.

3. Changes to the Service

We are actively building Restoq. Features may change, and features marked as planned may launch later or not launch. Early-access, beta and pre-release features may contain errors and may be changed or removed.

4. Accounts

You must provide accurate information and keep it current. You are responsible for keeping your login secure and for all activity under your account, including activity by team members you invite and the roles you give them. Owners and admins of a business that accepts payments through Restoq must turn on two-factor login before setting up or changing payments. Notify us promptly at chasepmclean@gmail.com if you suspect unauthorized use.

Text messages. Every account needs a mobile number. If you opt in, Restoq sends text messages about your account (such as sales, take-down reminders and billing) and occasional product news. Opting in is not required to use Restoq. Message frequency varies. Message and data rates may apply. Reply STOP to stop, or HELP for help, or turn texts off in your Profile. Carriers are not liable for delayed or undelivered messages. You confirm the number is yours, and you will update it if it changes.

You agree that we may send notices about your account, billing and these Terms by email to the address on your account, and that those notices satisfy any requirement that they be in writing. To close your account, email us from the address on the account.

5. Distributor storefronts and lot sales

Restoq provides software that lets distributors and resellers list and sell goods. Restoq is not a marketplace operator, auctioneer, broker or agent, and is not a party to any sale between users. Sellers are solely responsible for:

• The accuracy of lot descriptions, manifests, photos, quantities and condition grades.
• Having the right to sell the goods, and the goods being legal to sell.
• Pricing, shipping, delivery, returns, refunds, claims and customer service.
• Collecting and remitting taxes, including sales tax, and collecting resale or exemption certificates where required.

Buyers are responsible for reviewing lots before purchase. Disputes about a sale, including claims for missing or damaged items, are between the buyer and seller. Restoq may, but is not required to, help resolve them.

Sellers decide which buyers to approve, which payment methods and payment terms to offer, and whether to accept offers. A seller who offers net terms extends credit to the buyer at its own risk; Restoq does not guarantee payment and does not collect unpaid invoices. When an order is confirmed, Restoq copies the lot's items, with each item's share of the price, into the buyer's inventory. That copy is a convenience for the buyer and does not change what was agreed between buyer and seller.

6. Payments

Payments made through Restoq, including card, ACH bank payments, invoices and in-person card payments, are processed by Stripe. Users who accept payments must create a Stripe account and agree to Stripe's terms, including the Stripe Connected Account Agreement. Each payment is made directly to the seller's Stripe account, and the seller is the merchant of record. Restoq does not hold, receive or control sale proceeds and takes no fee from them.

• Refunds, disputes, chargebacks and payment losses are between the seller, the buyer and Stripe. Restoq is not responsible for them.
• ACH payments can take several days to clear and can fail after a lot is held. Restoq releases or cancels orders based on the payment status Stripe reports.
• Payments made outside Restoq, such as by wire or check, are solely between the buyer and seller, and marking an order paid is the seller's responsibility.

7. Marketplace connections

When you connect a marketplace account such as eBay, you authorize Restoq to access that account and act on your behalf within the permissions you approve, including creating, updating and ending listings and reading order and payout information.

For marketplaces Restoq does not connect to, such as Depop, Poshmark and Mercari, Restoq prepares listings for you to post yourself and reminds you to take them down when an item sells elsewhere. The optional Restoq Lister browser extension can fill in a listing form on those sites for you to review; it never submits a listing on its own. Posting, updating and removing those listings is your responsibility.

• You must follow the rules and policies of every marketplace you use, including any rules about tools that help you list.
• Marketplaces are independent third parties. Restoq is not responsible for their actions, outages, fees, policy changes, API changes, or any restriction or suspension of your marketplace accounts.
• Auto-delist is provided on a best-effort basis. It depends on marketplaces delivering order information and accepting requests, which can be delayed or fail. Restoq cannot guarantee that a listing will be ended before an item sells again. You remain responsible for monitoring your orders and handling any duplicate sale.

8. AI-generated content

Restoq can generate listing titles, descriptions, item details, item identifications from photos and manifest column mappings using AI. Generated content may be inaccurate or incomplete. You are responsible for reviewing and correcting all generated content before publishing it or relying on it, and for making sure your listings are accurate and comply with marketplace rules.

9. Subscriptions and fees

• Trials. New businesses get a free trial (currently 14 days, or 30 days for resellers who join through a seller's invitation). No card is needed for a trial, and a trial does not turn into a paid plan unless you choose one.
• Billing and renewal. Paid plans are billed in advance, monthly or yearly, through Stripe, and renew automatically at the end of each billing period until canceled. You authorize us, through Stripe, to charge your payment method for each renewal.
• Seats. Some plans include a set number of team members. Members beyond that number are billed per seat. Adding or removing members, or changing plans or billing periods, adjusts your charges with prorated credits or charges.
• Canceling. You can cancel at any time from the Billing page. Cancellation takes effect at the end of the current billing period, monthly or yearly. Fees already paid are not refunded, except where required by law.
• Unpaid accounts. If a trial ends without a paid plan, or a payment fails and is not resolved after Stripe's retries, your business's access is limited: you can still sign in, choose a plan and manage your team, but you cannot add new items, listings, sales, lots, invitations or orders. To avoid duplicate sales and stranded orders, Restoq keeps syncing marketplace sales, ending listings and finishing open orders while access is limited.
• Taxes. Prices do not include taxes. Where we are required to collect sales or similar taxes on your subscription, we will add them to your charges.
• Price changes. We will give at least 30 days' notice by email before changing the price of your plan. The new price applies from your next renewal after the notice period.
• Restoq does not take a commission on sales. Payment processing fees charged by Stripe and fees charged by marketplaces are separate and are your responsibility.
• Free, discounted or design-partner access may be changed or ended with notice.

10. Your content

You keep ownership of the content you add to Restoq, including item data, photos, manifests and listings ("Your Content"). You grant Restoq a non-exclusive, worldwide, royalty-free license to host, store, process, copy, display and transmit Your Content as needed to operate and improve the Service, including sending it to the marketplaces and storefronts you choose. You confirm that you have the rights needed to grant this license, including rights to any photos you upload.

11. Acceptable use

You may not use the Service to:

• Sell or list counterfeit, stolen, recalled, illegal or prohibited goods.
• Infringe anyone's intellectual property or other rights.
• Misrepresent goods, their condition or their origin.
• Send spam or unsolicited messages.
• Access the Service by automated means other than features we provide, or copy, reverse engineer or interfere with it.
• Get around usage limits, access controls or security measures.
• Break any applicable law or regulation.

We may remove or disable any content, listing, lot or storefront that we believe breaks these Terms or the law, or that we receive a complaint about, with or without notice.

Copyright complaints. If you believe content on the Service infringes your copyright, send a notice to chasepmclean@gmail.com with: your contact information; the work you claim is infringed; the URL or location of the content; a statement that you believe in good faith the use is not authorized by the owner, its agent or the law; a statement, under penalty of perjury, that the notice is accurate and that you are the owner or authorized to act for the owner; and your physical or electronic signature. We respond to notices that meet the Digital Millennium Copyright Act's requirements, including by removing content, and may close the accounts of repeat infringers. If your content was removed and you believe that was a mistake, you can send a counter-notice to the same address.

12. Reports and analytics

Profit, cost allocation, sell-through, price guidance and other figures are estimates based on the data available to Restoq. They are provided for information only and are not tax, accounting, legal or financial advice.

A reseller can choose, separately for each seller they buy from, to share how items from that seller's lots resell. That seller then sees combined figures across the buyers who share, shown only after at least 3 orders from at least 2 buyers. Combined figures are not anonymous: with few buyers, a seller may be able to infer something about an individual buyer's results. You can turn sharing off at any time on the Sources page.

13. Suspension and termination

You can stop using the Service and close your account at any time. We may suspend or end your access if you break these Terms, create risk or legal exposure for Restoq or others, or if we stop offering the Service. Where reasonable, we will give notice and a chance to export your data. Sections that by their nature should survive termination will survive, including sections 5, 8, 10, 12 and 14 through 18.

14. Restoq's property

The Service, including its software, design, and the Restoq name and logos, belongs to Restoq and is protected by law. These Terms do not give you any right to use the Restoq name or logos. If you send us feedback or suggestions, we may use them without any obligation to you.

15. Third-party services

The Service works with third-party services such as marketplaces, Stripe and hosting providers. Your use of those services is governed by their own terms, and Restoq is not responsible for them.

16. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. RESTOQ DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, OR THAT LISTINGS, SYNCING OR DELISTING WILL ALWAYS WORK AS EXPECTED.

17. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, RESTOQ WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, SALES, DATA OR GOODWILL, INCLUDING LOSSES FROM DUPLICATE SALES, MARKETPLACE ACCOUNT ACTIONS OR TRANSACTIONS BETWEEN USERS. RESTOQ'S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID RESTOQ IN THE 12 MONTHS BEFORE THE CLAIM OR $100.

18. Indemnification

You agree to defend, indemnify and hold Restoq harmless from claims, losses and expenses, including reasonable attorneys' fees, arising from Your Content, the goods you list or sell, your transactions with other users or buyers, your use of connected marketplaces, or your breach of these Terms or the law.

19. Governing law

These Terms are governed by the laws of the State of Montana, without regard to its conflict of laws rules. Any dispute relating to these Terms or the Service will be brought only in the state or federal courts located in Montana, and both parties consent to their jurisdiction.

20. Changes to these Terms

We may update these Terms. Changes will be posted on this page with a new effective date. For material changes, we will notify account holders by email at least 30 days before they take effect. Continuing to use the Service after changes take effect means you accept them.

21. General

These Terms and the Privacy Policy are the entire agreement between you and Restoq about the Service. If any part is found unenforceable, the rest remains in effect. Failing to enforce a right is not a waiver of it. You may not transfer these Terms without our consent. We may transfer them in connection with a sale, merger or reorganization of Restoq, including to a company formed to operate Restoq.

22. Contact

Chase McLean, doing business as Restoq
Montana, United States
chasepmclean@gmail.com